Return & Refund Policy
Return & Refund Policy
Last Updated: October 16, 2026
At MORSHEN, we want every gift and decorative piece to arrive as expected. If your order contains a damaged item, a product defect, or an item different from what you purchased, please contact our customer service team for assistance.
This Policy explains cancellation requests, return conditions, shipping costs, exchanges, and refunds. It does not limit mandatory consumer rights under applicable law.
1. Order Cancellation
Unpaid Orders
If payment has not been completed, your order has not been paid for. You may exit checkout without completing the purchase.
Paid Orders
If you need to cancel a paid order, please contact service@morshen.com within 48 hours of placing it.
We will make reasonable efforts to accommodate your request, but cancellation may not be possible once processing, packing, or dispatch has begun.
If cancellation is accepted after payment, an appropriate refund will be arranged according to the applicable requirements.
2. Eligible Return Requests
Return and refund requests are assessed according to the circumstances, product condition, and applicable law.
Reasons for requesting a return may include:
- Transit Damage: An item arrives broken or visibly damaged.
- Product Defects: The item has a manufacturing defect.
- Incorrect Products: The delivered item differs from the one ordered.
- Eligible Change of Mind: The purchase qualifies for a return under the applicable policy and law.
Where possible, please contact us within 7 calendar days of delivery so that we can review your request promptly.
Product Condition
For eligible change-of-mind returns, items should generally be unused and returned in their original condition with packaging and included accessories, where applicable.
Personalized or customized items, if offered, may be subject to different return conditions where permitted by law and disclosed before purchase.
Nothing in this section removes any statutory rights that apply to damaged, defective, or incorrectly supplied products.
3. How to Start a Return
Email service@morshen.com with the following details:
- Your order number.
- The email address used at checkout.
- The product name or description.
- The reason for the return request.
- Clear photos or videos if the item is damaged, defective, or incorrect.
Our team will review the information and provide instructions regarding the next steps.
Please do not send an item back before receiving return instructions, unless applicable law provides otherwise.
4. Return Shipping Costs
Responsibility for return shipping depends on the reason for the return and applicable legal requirements.
Change-of-Mind Returns
For eligible returns based on personal preference, customers may be responsible for return shipping costs where permitted by law and properly disclosed.
Damaged, Defective, or Incorrect Items
If an item is confirmed to be damaged, defective, or incorrectly supplied due to an issue attributable to us, we will assess the case and provide an appropriate remedy, which may include a refund, replacement, or return shipping assistance.
We will communicate any applicable arrangements before the product is returned.
5. Refund Processing
Once approved, refunds are generally handled as follows:
- Refund Method: Normally returned to the original payment method.
- Processing Time: Generally initiated within 5โ10 business days after approval.
- Financial Institution: Additional time may be needed for the funds to appear.
- Confirmation: A notification will be sent when applicable.
Actual processing times depend on your payment provider and financial institution. Any mandatory legal refund deadline takes precedence.
6. Missing or Delayed Refunds
If an approved refund has not appeared within the expected timeframe:
- Check your original payment account.
- Ask your bank or payment provider whether the refund is still being processed.
- Contact our team if the funds remain outstanding.
Please include your order number and any available refund confirmation information.
Email: service@morshen.com
7. Replacements and Exchanges
If an item arrives broken, defective, or incorrect, contact us before sending it back.
Depending on the product's availability and the circumstances, we may offer a replacement, refund, or another appropriate solution.
For small decorative products, the availability of an identical replacement may depend on current stock. All resolutions remain subject to applicable law and relevant store policies.
8. Preparing Your Return
If a return is authorized:
- Follow the return instructions provided by customer service.
- Package the item securely to prevent additional damage.
- Protect glass products with suitable cushioning.
- Include the order details requested by our team.
- Keep return tracking information and proof of shipment where available.
Do not send returns to the registered company address unless we specifically instruct you to do so.
9. Contact Us
For cancellation, return, exchange, or refund assistance:
Website: https://morshen.com
Email: service@morshen.com
Phone: +1 7193017781
Please include your order number and checkout email address.
10. Company Information
Operated by: Brightpeak Trading LLC
Business License Entity: Brightpeak Trading LLC
Registered Address:
1240 POPES VALLEY DR
COLORADO SPRINGS, CO 80919
United States
11. Policy Updates
We may revise this Policy as our services and legal obligations change. Updated terms will be published on this page with a revised date.
Thank you for choosing MORSHEN. We value your trust and will work to address concerns about your order with care and fairness.